FAQ
The fan does not start at high humidity – what could be the cause?
If a humidity-controlled fan does not start as expected, it may be because humid air is not reaching the humidity sensor. A common cause is cold downdraught in the duct, where cold outdoor air pushes the humid indoor air away from the sensor, preventing it from detecting sufficient humidity. This can be resolved by installing a backdraft damper in the duct to prevent cold air ingress. Alternatively, a louvre vent on the exterior wall can help reduce draught. Both measures allow humid air to remain in the duct long enough for the fan to activate. If you are an end user and are unable to resolve the issue yourself, we recommend contacting the service company that installed the system or the retailer where the product was purchased.
We have moved and want to transfer the subscription to the new owner – how do we do it?
To transfer the subscription to a new owner, the existing subscription must first be cancelled. Log in to My Page and end your current subscription. The new owner can then register on My Page and create a new subscription using their own details. Alternatively, you can contact customer service by email at kundeservice@flexit.no, and we will assist you with the transfer.